:: More Frequently Asked Questions
Q.What color choices are available?
A. The following colors are “stock” colors: India Ink (Black); South Pacific (Blue); Amethyst Purple; Peacock Green; Geranium Red; Sand Dune (Tan); Moonscape (Light Gray); and White.
Q. What if I want a different color?
A. Please look at the color chart and select the color you would like, there is an additional charge for any color other than the stock color for all products. Prices quoted are for continental U.S. only.
Somatron Fabric Color Chart
Q. What are the approximate manufacturing times?
A. Depending on the Somatron Product:
- Two weeks for portables and soft furniture.
- Four weeks for Recliners, Exercise Chair, Fitness Rocker, Therapy Lounge and Abbottsford.
- Six weeks for Ball Pool, Crawl Space, Waterbeds, Play Floor and special orders.
- Eight weeks for the i-Sensory Educational Pod.
Q. Are there charges for Shipping and Handling?
A. Yes, based on the following destinations:
- In the continental U.S., shipping and handling will be quoted and charges are based on the product; quantity of items and destination.
- Alaska, Hawaii and Puerto Rico shipping and handling will require more information and will be quoted separately.
- Outside of the U.S. shipment will require the purchaser to provide a freight forwarder and purchaser is responsible for payment to the freight forwarder.
Q. Is there a Warranty?
A. Somatron products are warranted for one year, from the shipping date, against defects in materials and workmanship.
Q. Are there any cleaning instructions?
A. Day-to-day soil-remove ordinary dirt and smudges with a mild soap and warm water solution. Dry with a soft,lint-free cloth or towel. For more difficult stains, use a stronger detergent; however, follow the detergent manufacturer’s instructions closely.
Special Cleaning Problems
Many stains will be removed when these cleaning agents are used in the following order:
Step 1: Use nonabrasive household cleaners such as Formula 409 All Purpose Spray Cleaner or Fantastik Spray Cleaner with water and a soft cloth.
Step 2: Use a solvent-type cleaner such as rubbing alcohol (isopropyl alcohol)liberally applied with a soft cloth. Dry area with another cloth, rinse with clean water and dry.
Step 3: Use strong, active solvent cleaners such as nail polish remover(acetone / water) applied with a soft cloth. Stain should be removed with less then six (6) rubs; if stain persists after six rubs, stain has probably set** and may not be capable of being removed. Dry area with another cloth, rinse with clean water and dry.
*Caution: These solvents are highly flammable. Exercise proper care in cleaning and notify personnel in area of danger. Wear rubber gloves during all cleaning activity. Use caution in cleaning around buttons, stitching and wooden or decorative trim, since these solvents could easily damage such areas.
**Although vinyls protected with PreFixx are resistant to most common stains, some fabric dyes have the ability to create a permanent stain. To minimize any problems from these and other stains, it is recommended that as soon as they are notices all stains should be cleaned, making sure the recommended cleaning steps are followed in order.
Q. Are Somatron products patented?
A. We are protected by U.S.and International patents, and patents pending, including Canada, Britain, Germany, France and Japan.
Q. Are Somatrons medical devices?
A. Somatrons are not manufactured or sold as medical devices by the Somatron Corporation.
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